Returns & Exchanges
At JFlowers Cues Singapore Official Store, we stand by the quality of our professional billiards equipment. If you are not completely satisfied with your purchase, you may return or exchange eligible items within 7 days of receipt, provided they are in original, unused condition.
Initiate a Request
Contact our customer support team via email or our official WhatsApp channel with your order number and clear photos of the cue or accessory.
Verification Process
Our technicians will review your request to ensure the item shows no signs of chalking, tip wear, or structural damage caused by improper storage.
Secure Packaging
Once approved, pack the item securely in its original JFlowers hard case and shipping box to prevent any warping or damage during transit.
Refund or Exchange
After receiving and inspecting the return at our Singapore service center, we will process your full refund or ship out your replacement cue within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing